Saturn makes a promising start.
There was great interest and excitement, both from the general and specialist automotive press, when the first car rolled off the production line at the new Saturn manufacturing plant in Spring Hill, Tennessee, on 30th July 1990. Journalists were invited to tour the plant and engage with the workforce. They detected a certain evangelical spirit amongst the workers, who felt that the company was “people-oriented” and that they had a “voice” in the production process. This referred to regular team discussions with their managers and engineers, where problems were aired and suggestions for improvements were heard constructively and rewarded if adopted.
There were practical innovations in the manufacturing process too. The production line was called the Skillet(1) and the vehicles were carried, not nose to tail, but at right angles to the line, thereby reducing its length by 40%. The workers rode on the skillet with the cars and were free to allocate jobs within the teams, to optimise the use of individual workers’ proficiencies. Any worker could stop the line if they encountered a problem or fault.
Beyond the factory gates, Saturn’s management was also keen to Continue reading “Falling back to Earth (Part Two)”